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Use Quality To Increase Profitability (October 2007) |
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Quality is a common buzzword that is often misunderstood. This newsletter defines quality, shows its impact on customer satisfaction and business results, and describes how to use a quality system to dramatically increase profitability.
First, we have to define what we mean by quality. Most people think about quality in comparative terms. "This car is higher quality than that car." "This company delivers higher quality service than its competitors." But quality is not comparative. Quality is based on each organization's... Read More |
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Prevent Profits From Leaking Away (March 2007) |
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A number of years ago I was consulting with a large engineering company that realized it was making less money at the end of the year than it thought it should. When we analyzed the company's projects we discovered that the company was only half as profitable as projected. Even worse, no one actually knew where the money had gone! Yet this company was still one of the most profitable in its industry... Read more |
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Streamline Operations to Increase Efficiency (January 2006) |
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Every organization does things that don't add any value. Employees can easily identify reports that no one reviews, forms that require too many signatures, steps and procedures that don't add value. Every unnecessary step or requirement adds time, decreases productivity, costs money and reduces profitability... Read more
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Quality Improves the Bottom Line (January 2005) |
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My wife and I have been buying furniture recently, and are having a surprising experience. When the furniture arrives, quite often something is wrong. The style or fabric may not be what we selected. Or the goods will have been damaged in manufacture, packing or transit... Read more |
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Lean Thinking Impacts the Bottom Line (August 2004) |
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Lean thinking arrived on the American business scene during the height of the automotive competitive wars with Japan. The core principle is that no work should be done unless it is going to create customer value. Work should be performed in the simplest, most efficient way to maximize the smoothest throughput of product and services from you to the customer... Read more |
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